Service

Tailormade service and support

Reliable service for your cleanroom operations

 

In the pharmaceutical industry, precision, reliability, and efficiency are essential. Our service plans for HMIs and tablets in cleanroom environments ensure seamless operations, minimizing downtime and maximizing productivity.

Whether you choose our Basic or Premium plan, you’ll benefit from expert support, fast response times, and cost-saving advantages tailored to your needs.

 

Trust our specialized service to keep your equipment running at peak performance.

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OUR CUSTOMERS - now
LOCALLY

Benefits of the two-tier service concept

 

Our two-tier service concept – Basic and Premium provides flexible and cost-effective solutions tailored to your needs.

 

✔ Flexibility & customization
Choose between two service levels based on your needs and budget. Basic offers essential coverage at an affordable price, while Premium provides comprehensive protection with faster response times.

 

✔ Cost savings & budget predictability
Fixed annual costs ensure better financial planning with no unexpected expenses. Discounts on replacement devices and additional visits reduce long-term costs. Premium includes unlimited repairs for maximum protection.

 

✔ Minimized downtime

  • Basic: Response within 48 hours, on-site visit in approx. 2 weeks
  • Premium: Response within 24 hours, on-site visit in 3–5 business days

✔ Optimal equipment availability & performance
Regular maintenance visits prevent unexpected failures. Premium includes software support & operator training to enhance efficiency.

 

✔ Expert knowledge & industry experience
Highly trained technicians specializing in pharmaceutical cleanroom environments provide both on-site and remote support for fast, tailored solutions.

 

The two-tier concept allows businesses to choose between cost efficiency and maximum security to stay LIFE SCIENCE READY.

Plan BREAKDOWN - HMI

Basic 
Premium 

Plan Length

12 months

12 months

Health visits per year

1*

2*

Discount on additional visits

Two-way shipment of repair at Systec & Solutions service center.

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On-site repair of HMI systems

25% discount on travel and labor costs

unlimited repairs

Software Support**

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Operator Training

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Service Response

within 48 hours of receipt of complaint

within 24 hours of receipt of complaint

On-site visit repsonse time

on average 2 weeks

on average 3-5 business days

Notes:

*Service contracts cover defects in materials and manufacturing. Any failures that occur due to customer error and mishandling are not covered.*Upon customer request

**3rd party software and customer installed operating systems are not supported. Systec & Solutions is not responsible for data loss.***Batteries are not included in service plans

Plan BREAKDOWN - Tablet

Premium 

Plan Length

12 months

Two-way shipment of repair at Systec & Solutions service center.

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Software Support**

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Operator Training

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Service Response

within 24 hours of receipt of complaint

Service center replacement turn around

10-20 working days

Notes:

*Service contracts cover defects in materials and manufacturing. Any failures that occur due to customer error and mishandling are not covered.*Upon customer request

**3rd party software and customer installed operating systems are not supported. Systec & Solutions is not responsible for data loss.***Batteries are not included in service plans

Request Service

Have we caught your interest? Send us your request today and let our experts assist you!