
Tailormade service and support
Reliable service for your cleanroom operations
In the pharmaceutical industry, precision, reliability, and efficiency are essential. Our service plans for HMIs and tablets in cleanroom environments ensure seamless operations, minimizing downtime and maximizing productivity.
Whether you choose our Basic or Premium plan, you’ll benefit from expert support, fast response times, and cost-saving advantages tailored to your needs.
Trust our specialized service to keep your equipment running at peak performance.
WE ARE PROUD TO SERVE
OUR CUSTOMERS - now
LOCALLY
Benefits of the two-tier service concept
Our two-tier service concept – Basic and Premium provides flexible and cost-effective solutions tailored to your needs.
✔ Flexibility & customization
Choose between two service levels based on your needs and budget. Basic offers essential coverage at an affordable price, while Premium provides comprehensive protection with faster response times.
✔ Cost savings & budget predictability
Fixed annual costs ensure better financial planning with no unexpected expenses. Discounts on replacement devices and additional visits reduce long-term costs. Premium includes unlimited repairs for maximum protection.
✔ Minimized downtime
- Basic: Response within 48 hours, on-site visit in approx. 2 weeks
- Premium: Response within 24 hours, on-site visit in 3–5 business days
✔ Optimal equipment availability & performance
Regular maintenance visits prevent unexpected failures. Premium includes software support & operator training to enhance efficiency.
✔ Expert knowledge & industry experience
Highly trained technicians specializing in pharmaceutical cleanroom environments provide both on-site and remote support for fast, tailored solutions.
The two-tier concept allows businesses to choose between cost efficiency and maximum security to stay LIFE SCIENCE READY.
Plan BREAKDOWN - HMI
Plan Length
12 months
Health visits per year
1*
2*
Discount on additional visits


Two-way shipment of repair at Systec & Solutions service center.


On-site repair of HMI systems
25% discount on travel and labor costs
unlimited repairs
Software Support**


Operator Training
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Service Response
within 48 hours of receipt of complaint
within 24 hours of receipt of complaint
On-site visit repsonse time
on average 2 weeks
on average 3-5 business days
Notes:
*Service contracts cover defects in materials and manufacturing. Any failures that occur due to customer error and mishandling are not covered.*Upon customer request
**3rd party software and customer installed operating systems are not supported. Systec & Solutions is not responsible for data loss.***Batteries are not included in service plans
Plan BREAKDOWN - Tablet
Plan Length
12 months
Two-way shipment of repair at Systec & Solutions service center.

Software Support**
Operator Training
Service Response
within 24 hours of receipt of complaint
Service center replacement turn around
10-20 working days
Notes:
*Service contracts cover defects in materials and manufacturing. Any failures that occur due to customer error and mishandling are not covered.*Upon customer request
**3rd party software and customer installed operating systems are not supported. Systec & Solutions is not responsible for data loss.***Batteries are not included in service plans
Request Service
Have we caught your interest? Send us your request today and let our experts assist you!